Acceptable Use Policy

This Acceptable Use Policy is part of the Terms of Service between Crawle AB and Customer. It applies to everyone who uses a Crawle workspace, including team members you invite, the clients of a white-label agency, and any script or AI agent acting with your API or MCP credentials. A breach of this policy is a breach of the Terms of Service.

Crawl only sites you are authorized to crawl

Add and verify a website only when you own it or hold the site owner's authority to have it crawled. Domain verification records that authority; it does not create it. Remove a site from your workspace as soon as that authority ends, for example when a client engagement finishes.

Do not use Crawle to crawl a competitor's website, a marketplace, or any third-party property you do not control, and do not use another party's verification token or DNS access to pass verification.

Respect robots rules and crawl politeness

Crawle honors robots.txt and applies request-rate and concurrency limits by default. Do not attempt to circumvent those controls: do not disguise the crawler as another user agent, rotate identities or addresses to evade blocking, bypass authentication, paywalls, rate limits, or bot protection, or configure a crawl designed to exhaust a target's capacity.

Higher crawl budgets and faster schedules are available as documented opt-in settings for sites you control. Choosing a higher budget does not remove your obligation to keep the load reasonable for the target infrastructure.

Use API and MCP access within its limits

Keep API keys and MCP credentials confidential and stay within the published rate limits. Do not run parallel keys, extra accounts, or shared credentials to exceed a limit, and do not automate the app's interface as a substitute for the API. Crawle may throttle or revoke credentials used in these ways.

Upload only logs you lawfully control

Access logs you upload for analysis must come from infrastructure you operate or are authorized to analyze, and you must have a lawful basis for the personal data they contain, such as IP addresses. Do not upload logs obtained from a third party without their authority, and do not upload special-category personal data, payment card data, or credentials in log fields.

Do not resell access

Crawle is licensed for your own use and for the sites in your workspaces. Do not resell, sublicense, or provide access to Crawle as a service to third parties, except under the white-label addendum in the Terms of Service, where an agency serves its own clients under its own contract.

Do not interfere with the service

Do not probe, scan, or test the security of Crawle's infrastructure without written permission, attempt to reach another customer's workspace or data, upload malware, or take any action intended to degrade the service for others. Report a suspected vulnerability to [email protected] rather than exploiting it.

Do not use Crawle unlawfully

Do not use Crawle to infringe intellectual property, to breach confidentiality or data protection law, to harass or surveil individuals, or for any activity that is unlawful in Sweden or in the jurisdiction where the target website is operated.

Enforcement

Crawle investigates reported and detected breaches. Depending on severity we may contact you, throttle activity, pause a crawl, suspend a site, workspace, integration, or API key, or terminate the agreement. Where the risk to a third party or to the service requires immediate action, we act first and inform you afterwards.

Reporting a problem

To report abuse, a crawl you believe is unauthorized, or a security issue, contact [email protected]. Include the affected domain and the approximate time so we can trace the activity.