Support
Crawle support
Crawle is supported by email: one address for product and account questions, one for security reports, and an answer within two business days.
Support
[email protected]Security
[email protected]Answered within two business days. No Crawle account is required to write to either address.
Email support
Support runs by email. Write to [email protected]. You do not need a Crawle account, and there is no separate support login or ticket portal to sign up for.
- Crawle answers support email within two business days. Business days are Swedish business days.
- Include the workspace name and the site or incident you are asking about. That is usually enough to answer without a follow-up round.
- For an incident, the link from the Crawle dashboard, the Slack message, or the Teams card is the fastest reference.
- For a crawl question, the domain and the approximate time let us trace the activity in our logs.
Report a security issue
Send a suspected vulnerability to [email protected]. Reports sent to [email protected] reach the same people.
- Crawle acknowledges security reports within two business days and tells you what we found.
- Include the affected URL or endpoint, the steps you took, and what you observed. One reproducible case is worth more than a scanner export.
- Test only against your own workspace and your own sites. Do not run load or denial-of-service tests, do not attempt to reach another customer's workspace or data, and do not change or delete data you did not create.
- Please give us a chance to fix an issue before you publish it.
Setup and product documentation
Most setup questions are answered in the docs, including the two chat integrations and how alert windows decide what arrives in real time.
Account, billing, and data requests
Plan changes, invoices, cancellation, exports, and account deletion are self-service in the app. Email support when the app cannot complete what you need.
- A workspace owner manages the plan, invoices, and cancellation in Settings, Billing.
- Workspace data export and account deletion start in the app. The Privacy Policy describes what happens after a deletion request, including the grace period.
- Privacy and data protection requests go to [email protected]. Crawle has not appointed a data protection officer; that address reaches the people responsible for these requests.