Terms of Service

These Terms of Service are the agreement between Crawle AB, Swedish company registration number 559595-6862, VAT number SE559595686201 ("Crawle", "we"), and the organization that creates a Crawle account ("Customer", "you"). They take effect when you accept them at signup or start using Crawle, whichever happens first.

The Acceptable Use Policy and the Data Processing Addendum are part of this agreement and are incorporated by reference. Where the Data Processing Addendum and these Terms disagree about the processing of personal data, the Data Processing Addendum governs.

1. What Crawle provides

Crawle crawls the websites you add to a workspace, records what it finds as continuous history, detects changes between crawls, raises alerts, and produces reports and exports. Optional integrations connect Google Search Console, Slack, and Microsoft Teams, and an API and MCP server expose the same workspace data to your own tools and AI agents.

Crawle reports what it observes. Deciding what to change on your website, and making that change, remains yours. Crawle does not modify customer websites, does not guarantee search rankings, traffic, or revenue, and does not perform security testing.

2. Business use only

Crawle is sold to businesses and other organizations for use in their trade or profession. It is not offered to consumers, and the person who accepts these Terms confirms they are authorized to bind the organization named on the account. Prices, billing, and remedies in this agreement are written for that business context.

3. Accounts and access

You are responsible for the accounts, workspaces, and roles you create, for the accuracy of the details you provide, and for everything done through your accounts. Keep credentials, two-factor recovery codes, and API keys confidential, and tell us at [email protected] as soon as you believe an account has been compromised.

Workspace members act with the permissions their role grants. You decide who to invite, which role they hold, and when to remove them.

4. Your websites and your authority to crawl them

You may add a website to a workspace only if you own it or are authorized by its owner to have it crawled. You warrant that this authority exists for every site you verify, and that it covers the crawl settings you choose, including crawl frequency, request rate, URL scope, rendering, and any documented opt-in crawl budget.

Crawle performs crawling as an automated service on your instruction. Because you choose the targets and the settings, you are responsible for the crawling carried out under your configuration, and you will indemnify Crawle against third-party claims, losses, and reasonable legal costs arising from crawling a site you were not authorized to have crawled or from settings that breached a third party's terms.

The same authority requirement applies to data you connect or upload: Google Search Console properties, alert destinations, and access log files must be data you lawfully control.

5. Acceptable use

Your use of Crawle is governed by the Acceptable Use Policy. It covers authorized targets, crawl politeness, API and MCP rate limits, resale, and log uploads. A breach of that policy is a breach of this agreement.

6. Your data and who owns it

You own the data in your workspaces: crawled page content and metadata, crawl history, issues, changes, alerts, reports, exports, Search Console data you connect, and access logs you upload. Crawle claims no ownership of it.

You grant Crawle a non-exclusive, worldwide licence to host, copy, transmit, index, analyze, and display that data strictly to operate the service for you, to provide support you request, and to keep the service secure and reliable. The licence lasts as long as we hold the data and covers nothing else. Crawle does not sell customer data and does not use the content of your workspaces to train machine-learning models.

Crawle may compile aggregated statistics about how the service performs, such as crawl throughput and error rates, provided they identify neither you nor any customer website.

7. Data protection

Where Crawle processes personal data on your behalf, it does so as your processor under the Data Processing Addendum, which sets out the subject matter and duration of processing, the security measures, the sub-processor list and change notice, and the deletion and audit terms.

8. Retention and deletion

Historical crawl records in a paid workspace are retained as baseline, event, and change records for up to 2 years so you can review changes, produce audit trails, and generate exports. Hot crawler stores may keep recent operational data separately for performance.

You can request deletion of an account from the app. The request is recorded with a 30-day grace period, during which you can withdraw it and the workspace stays usable. At the end of that period the deletion workflow begins across the active services that hold workspace data. Backup copies cannot be erased individually and age out under the applicable retention schedule. Contact [email protected] for a completion record; this agreement does not promise a fixed completion window without that record.

Export the data you want to keep before the grace period ends. Crawle keeps billing and tax records for as long as Swedish accounting law requires.

9. Availability and support

Crawle uses reasonable efforts to keep the service available and to restore it promptly after an interruption. This agreement does not include a service level agreement, an uptime commitment, or service credits, and maintenance, provider incidents, and changes at third parties such as Google can interrupt crawling, alerting, or integrations.

Support is provided by email at [email protected] during Swedish business days.

10. Plans and billing

Paid plans are billed through Stripe. All prices are exclusive of VAT and any other applicable taxes, which are added at the rate in force for your billing country and business status.

Paid plans begin as paid subscriptions after Stripe confirms checkout. Crawle does not currently offer free trials. A valid payment card is required at checkout, and Stripe charges the selected plan for its first billing period when the subscription starts.

Monthly subscriptions renew automatically each month until cancelled. Cancelling stops the next renewal; the current paid month runs to its end and is not refunded pro rata.

Annual subscriptions are prepaid for a 12-month term and renew automatically for a further 12 months unless cancelled before the term ends. Annual fees are non-refundable, in whole or in part, except where mandatory law requires a refund. During an annual term you can add capacity or add-ons, which are charged pro rata for the remainder of the term; a downgrade or plan change that reduces the fee takes effect at the end of the current term rather than immediately.

Invoices are due on issue and collected from the payment method on file. If a payment fails, Stripe retries it. Crawle may suspend the workspace while an invoice remains past due, and may terminate the subscription if it stays unpaid for 30 days after the due date. Suspension for non-payment does not delete your data during the suspension.

Crawle may change prices for future terms with at least 30 days' notice before the renewal date. Continuing after the new price takes effect is acceptance of it; if you disagree, cancel before renewal.

11. API and MCP access

API keys and MCP credentials authenticate as your workspace and are confidential. Do not share, publish, or embed them in client-side code, and rotate a key as soon as you suspect exposure. You are responsible for calls made with your keys, including calls made by AI agents you connect.

Programmatic access is subject to the published rate limits. Crawle may throttle requests above those limits, and may revoke a key that is used to circumvent limits, degrade service for other customers, or breach the Acceptable Use Policy. Documented endpoints may change; Crawle gives reasonable notice of breaking changes to a stable endpoint.

12. White-label addendum

This section applies when your plan includes white-label branding, where an agency serves its own clients from a Crawle-hosted branded domain. It adds to the rest of this agreement rather than replacing it.

Each party grants the other a non-exclusive, revocable, royalty-free licence to use its name and logo solely to operate and display the branded service during the term. Neither party acquires other rights in the other's marks, and each party's use follows the other's reasonable brand guidance.

The agency owns its client relationships. The agency contracts with its own clients, invoices them, supports them, and warrants that it holds authority over every client website it verifies and crawls through Crawle. Crawle has no contract with the agency's clients and provides them no direct support.

The agency must publish its own terms of service and privacy policy on each branded host and must identify itself as the controller to its clients. Crawle remains the agency's contracting party and its processor for the data processed through the branded workspace, on the terms of the Data Processing Addendum.

Branded authentication and notification emails carry a "powered by Crawle" attribution. That attribution is a condition of the white-label licence and must not be removed, obscured, or altered.

When the white-label entitlement or this agreement ends, the agency stops using Crawle's marks, Crawle stops using the agency's marks, branded hosts stop resolving to Crawle, and each party removes the other's branding from material still under its control.

13. Suspension

Crawle may limit or suspend a workspace, a site, an integration, or an API key when activity threatens the reliability or security of the service, breaches the Acceptable Use Policy, breaches a third-party platform's rules, reaches data outside your authorized websites and workspaces, or leaves an invoice past due. Except where the risk requires immediate action, Crawle contacts you first and restores access once the cause is resolved.

14. Crawle's intellectual property

Crawle, its software, interfaces, documentation, and marks remain Crawle's property. This agreement grants you a non-exclusive, non-transferable right to use the service during the term and nothing more. Do not copy, decompile, or reverse engineer the service except to the extent that mandatory law permits, and do not use it to build a competing product.

Feedback you send is welcome, and Crawle may use it without obligation or payment.

15. Warranties and disclaimers

Each party warrants that it has authority to enter this agreement. Crawle warrants that it will provide the service with reasonable skill and care.

Beyond that, and to the extent permitted by law, the service is provided as is. Crawle does not warrant that crawling detects every issue on a website, that third-party data such as Search Console figures is accurate or complete, that alerts are delivered without delay, or that operation is uninterrupted or error-free.

16. Limitation of liability

Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, business opportunity, anticipated savings, or search rankings and traffic, even if the possibility was known.

Each party's total liability under this agreement, whether in contract, tort, or otherwise, is limited in aggregate to the fees you paid Crawle in the 12 months before the event giving rise to the claim.

These limits do not apply to death or personal injury caused by negligence, to fraud or fraudulent misrepresentation, to your obligation to pay fees, to your indemnity under section 4, or to any other liability that cannot be limited under mandatory law.

17. Term and termination

This agreement runs while you hold a Crawle account. You can cancel a subscription at any time from the app, with the effect described in section 10. Either party may terminate for material breach if the breach is not remedied within 30 days of written notice, and Crawle may terminate immediately where the breach cannot be remedied or where continuing would expose Crawle or a third party to legal risk.

On termination your right to use the service stops. Export your data before that point; afterwards, deletion follows section 8 and the Data Processing Addendum. Sections on data ownership, fees already due, intellectual property, disclaimers, liability, indemnity, and governing law survive termination.

18. Changes to this agreement

Crawle may update these Terms, the Acceptable Use Policy, and the Data Processing Addendum. For a change that materially reduces your rights or increases your obligations, Crawle gives at least 30 days' notice by email to the account's billing contact or by notice in the app before it takes effect. Continuing to use Crawle after that date is acceptance; if you disagree, cancel before the change takes effect. Every version carries the version number and date shown at the top of the page.

19. General

Neither party is liable for failure to perform caused by events beyond its reasonable control. You may not assign this agreement without Crawle's consent, which will not be unreasonably withheld; Crawle may assign it to a successor in a merger or sale of the business. If a provision is unenforceable, the rest stays in force. A failure to enforce a term is not a waiver of it. This agreement, with the documents it incorporates, is the entire agreement between the parties about the service.

20. Governing law and disputes

This agreement is governed by the laws of Sweden, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the Swedish courts, with the District Court of Stockholm (Stockholms tingsrätt) as the court of first instance.

21. Contact

Crawle AB, company registration number 559595-6862, VAT number SE559595686201, Sweden. For contract, billing, or support questions, contact [email protected].